Terms and Conditions

1. Acceptance of Terms

By accessing and using our Online Store, you acknowledge that you have read, understood, and agree to these terms and conditions.

  

2. Products and Descriptions 

We strive to provide accurate and detailed descriptions of the artwork available on our website. However, please note that colors and details may vary from the images due to screen settings and artistic interpretations. 

  

3. Pricing and Payment

All prices displayed on the website are in U.S. dollar. Prices do not include shipping and handling charges, taxes, insurance, framing or installation, and are subject to change without notice. Payment for purchases is processed through secure payment gateways. You agree to provide accurate and valid payment information and consent to the charges. 

  

4. Shipping and Delivery

  1. Process Time: Orders are typically processed within 5-7 business days after payment is confirmed. Please note that custom or personalized artworks might require additional processing time. You will receive an email confirmation once your order has been shipped. Delivery times may vary based on your location.

  2. Shipping Methods and Costs: We offer couple of shipping methods options. The available options and associated costs will be displayed during the checkout process. Shipping costs are calculated based on the destination, weight and dimensions of your order.

  3. Handling: All artworks are carefully packaged to ensure their safe transit using high-quality materials to protect your purchase from damage during shipping.

  4. Customs and Duties: For international orders, customs duties, taxes, and fees may be applicable upon entry into the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. 

  5. Lost and Damaged Items: In the rare event that your order is lost or arrives damaged, please contact our customer service within 3 days of receiving your order. We will work with you to resolve the issue and, if necessary, initiate a claim with the shipping carrier. 

  

5. Returns and Refunds

Due to the nature of our products, we do not accept returns for any reason. All sales are final. We encourage you to thoroughly review the product description, specifications, and images before making a purchase decision. If you have any questions about a product, feel free to contact us before placing your order. 

  • Damaged or Incorrect Items: In the event that you receive a damaged or incorrect item, please contact us within 5 days of receiving your order. We may request photos of the damaged item and packaging to help us assess the situation. If a replacement is deemed necessary, we will arrange for the item to be replaced at no additional cost to you. The buyer is responsible for return shipping costs and any loss in value if an item isn't returned in its original condition. 

6. Cancellation and Changes

Once an order is placed and confirmed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.

7. Intellectual Property

All artwork, images, and content on our website are protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or use any content without our explicit permission. 

  

8. Privacy Policy

Your privacy is important to us. We collect and process your personal information according to our Privacy Policy. By using our website, you consent to the collection and use of your data as outlined in the Privacy Policy. 

  

9. Limitation of Liability 

We make every effort to ensure the accuracy and availability of our products and services. However, we are not responsible for any errors, omissions, or interruptions that may occur. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website. 

  

10. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of our Online Store or any violation of these terms. 

  

 

If you have any questions or concerns about these terms and conditions, please contact us at studio[at] marikokuzumi.com or (929) 263-2463. Your satisfaction is important to us, and we are here to assist you.